Terms and conditions

The following agreement contains the terms and conditions for purchases made at the Ellicom boutique between you (“the client” and/or the people you represent) and Ellicom. Please read the online purchase conditions carefully. They contain important information about your rights and obligations and the restrictions and exclusions that may apply. By placing an order, you are indicating that you have read and understood the agreement and that you agree to the terms and conditions.

Creating an account

You must use a valid email address and create a password for your account. You are responsible for the use of your account and must ensure the security and confidentiality of your password. When creating an account, you must provide and maintain personal information that is accurate, up to date and complete. You can deactivate or cancel your account at any time, for any reason. Ellicom also reserves the right to deactivate your account at any time, for any reason.

Online course purchasing method and accessibility

When you purchase an online course at the Ellicom boutique, you are actually purchasing one or more licenses, depending on the number of users selected. You must buy a licence for each person who will be following the course. Once users begin the course, they have up to 12 months to complete it, after which the licenses in question are no longer valid. If you wish to extend the period beyond 12 months, you must provide the user with an unused license or purchase a new one. Under no circumstances can you provide course access to people other than the users for whom you are directly responsible.

Pricing, taxes and payment options

All prices are in Canadian dollars and are subject to change without notice. If you are an American or international customer, the real exchange rate will be that of your credit card. Applicable taxes are not included. The total cost of your purchase will be indicated in your order confirmation at the end of the online payment process. All Canadian residents must pay the GST, while residents of Quebec must pay the GST and QST. Residents of other countries are not required to pay tax. We accept credit cards through PayPal. If, for any reason, you wish to use another payment method, please contact us.

Purchasing procedure

When finalizing your purchase, you will receive an order confirmation email with all the details. Once this email has been sent, you will no longer be able to cancel your order.

Changes and updates

Ellicom reserves the right to update or modify the products and services available online, including prices, fees and promotional offers, at any time, without prior notice.


The entire content of this website including the text, images and code is the property of Ellicom under the Copyright Act. It is forbidden to copy, reproduce or display the documents on this website in any way. These documents can only be downloaded, viewed or printed by users for legitimate non-commercial and personal purposes.

Customer service

We do our best to ensure that you are satisfied with our services. For questions and comments, feel free to contact us at info@ellicom.com or at 1-866-623-8804.

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